Corporate relations with local communities and NGOs
Oil, Gas & Mining
Food & Beverage
Engineering & Construction
Given the increasing importance and consolidation of this phenomenon, the authors undertook a research project in 2008 to analyse the different methods and degrees of interaction companies establish and maintain with NGOs, local communities and other groups historically found at the periphery of corporate activity and with whom relations have been conflictive or difficult in the past. As a result of this earlier study, the authors published a report detailing eight business cases, exploring how these companies’ strategies, communications policies, dialogues and participation affec- ted their credibility, effectiveness, and the construction of mutual trust.1 We specifically identified and analised a series of factors which have an impact on the process of establishing relationships.